Returns Policy

Your Sleep Satisfaction Guaranteed

At Snuzori, we're committed to helping you achieve better sleep. We understand that finding the right sleep solution is personal, which is why we offer a generous return policy to ensure your complete satisfaction.

15-Day Return Period

We offer a 15-day return period from the date of delivery for all Snuzori products. This gives you ample time to try our sleep solutions and ensure they're the right fit for your needs.

What's Included:

  • Full refund of the purchase price
  • Return shipping covered by Snuzori (within specified regions)
  • No restocking fees
  • Hassle-free return process

European Union Customers

For our valued customers in the European Union, in addition to our standard 15-day return policy, you also have the statutory right to cancel your order within 3 days of receiving your product, as required by EU consumer protection laws.

EU Cancellation Rights:

  • 3-day cooling-off period begins upon delivery
  • Right to cancel without giving any reason
  • Full refund including original shipping costs
  • Return shipping costs covered by customer (unless product is defective)

Return Conditions

To ensure hygiene and quality standards for all customers, returned items must meet the following criteria:

Eligible for Return:

  • Products in original, unopened packaging
  • Items that have not been used or tested beyond initial inspection
  • Products with all original tags, labels, and accessories
  • Items in resalable condition

Not Eligible for Return:

  • Products that have been used beyond initial inspection
  • Items without original packaging
  • Products that show signs of wear or damage
  • Personalized or customized items (if applicable)

How to Initiate a Return

Step 1: Contact our customer service team by email at info@snuzori.com 

Step 2: Provide your order number and reason for return.

Step 3: Receive your return authorization and prepaid shipping label (where applicable).

Step 4: Package the item securely in its original packaging.

Step 5: Attach the return label and ship the package.

Refund Processing

  • Processing Time: Refunds are processed within 3-5 business days after we receive your returned item
  • Refund Method: Refunds are issued to the original payment method used for purchase
  • Notification: You'll receive an email confirmation once your refund has been processed

Damaged or Defective Products

If you receive a damaged or defective product:

  • Contact us immediately upon delivery
  • We'll arrange for immediate replacement or full refund
  • Return shipping is fully covered by Snuzori
  • No time limit restrictions apply for genuinely defective items

International Returns

For customers outside the EU:

  • Standard 15-day return policy applies
  • Return shipping costs may vary by location
  • Customs duties and taxes are non-refundable
  • Contact customer service for specific return instructions

Exchanges

While we don't offer direct exchanges, you can return your original item for a full refund and place a new order for your preferred product. This ensures the fastest processing time and gives you the flexibility to choose exactly what you need.

We want you to love your Snuzori sleep solution. If you have any questions about our return policy or need assistance with a return, our customer service team is here to help make the process as smooth as possible.

Policy Updates

This return policy is effective as of 27th May 2025 and may be updated from time to time. Any changes will be posted on this page with an updated effective date.